Freight costs nobody's tracking. Inventory locking up cash. Systems that cracked at scale. Operators making decisions without the commercial foundation to make them well. OpsX was built to fix exactly this — at two levels of engagement.
Bespoke, one-on-one operational leadership. Patrick works directly inside your business to identify structural problems and implement real solutions — not just advise.
A selective, operator-led group for founders doing $2M–$50M. Fortnightly sessions. Real numbers. P&L diagnostics. Partner deal access. No theory.
Strategic marketing leadership without the full-time cost. Brand positioning, channel strategy, and commercial marketing execution — embedded in your business.
By the time founders notice the damage — in margin, in cash, in capacity — it's already compounded. These aren't edge cases. They're the default state of a brand that's grown faster than its operational foundation.
Carrier mix, dimensional weight, rate agreements, fuel surcharges — most brands are paying 15–30% more than they should. It compounds every single shipment.
Poor replenishment discipline, overstock positions, and safety stock guesswork trap working capital at exactly the moment growth requires it to move freely.
What works at $1M becomes dangerous at $10M. Spreadsheets, manual processes, and stitched-together software generate compounding errors and founder dependency.
Ops managers promoted or hired too early lack the commercial training to make decisions under pressure. Every call escalates. The founder can't step back.
Landing costs, fulfilment fees, return rates and SKU-level contribution are rarely mapped properly. Brands think they're profitable until they do the real maths.
Decisions get made on instinct. Accountability is unclear. There's no operating rhythm, no decision framework, no way to hold the team to a standard.
These problems don't resolve themselves.
They require operators who've seen them before.
Whether you need someone inside your business or alongside it, all engagements are built around the same thing — real numbers, real decisions, and measurable commercial outcomes.
For founders who need direct, hands-on operational leadership — not a consultant who delivers a deck and disappears. Patrick works inside your business to identify structural problems and build the systems, teams, and disciplines required to scale without breaking.
A curated, NDA-protected mentoring group for retail and e-commerce founders who have outgrown guesswork. Fortnightly operator-led sessions, P&L diagnostics, partner deal access, and an optional operator capability track for your team. Capped at 25 brands per intake.
For founders who need strategic marketing leadership without the full-time overhead. Brand positioning, channel strategy, and commercial marketing execution — embedded in your business to drive measurable growth.
20+ years of front-line operational leadership across global retail and luxury. Not theory. Not frameworks borrowed from textbooks. Decisions made under real commercial pressure, at real scale.
Across both Fractional COO engagements and OpsX Mentor, these are the structural shifts members and clients consistently experience.
Carrier mix, rate renegotiation, packaging, and 3PL restructuring.
Replenishment discipline, demand alignment, safety stock rationalisation.
Landed cost fixes, SKU mix, and fulfilment cost restructuring.
Governance, decision ownership, and operator capability installed.
Patrick brought a level of operational clarity and discipline we simply didn't have before. Freight, inventory, and growth planning all became controlled instead of reactive. The impact was immediate and lasting.
In our world, capital only works when the underlying operations are sound. Patrick's operational judgment materially improves outcomes — we now insist he's involved where possible.
The shift wasn't incremental — it was structural. Freight, inventory, and decision-making all moved from reactive to controlled. The calm and confidence we have now didn't exist before OpsX.