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OpsX  ·  Team  ·  Worldwide

The Founders

OpsX was built by two operators who've spent decades inside the machine — building, scaling, and fixing businesses from the ground up. Operations meets growth.

PC
Patrick Callanan
Co-Founder · Operations

Patrick spent over two decades inside some of the most commercially demanding retail and luxury brands in the world — from being employee number four at Lindt in Australia, through senior roles at Moët Hennessy, LVMH, and Sephora.

What he saw, across every brand and every role, was the same pattern: exceptional founders building genuine demand — then losing margin, cash, and momentum because the operational foundation wasn't keeping pace.

"The businesses that scale well are the ones where operations and growth are working in concert. Most founders have one without the other."

OpsX was founded to bring enterprise-grade operational thinking to ambitious e-commerce and retail brands who couldn't otherwise access it.

20+Years Operations
4Global Brands
LVMHSephora · Lindt
KB
Kevan Baker
Co-Founder · Growth

Kevan has spent 25 years building and scaling businesses across digital, marketing, and technology. He co-founded Atomic 212, where he created the "Mount Olympus" pitch strategy that disrupted the Australian SEO industry and grew the agency to million-dollar pitches before its acquisition by Publicis.

He rebuilt Equity Story's broken systems and grew their membership from $15K/month to $165K/month in 18 months. The pattern is always the same: find what's broken, fix it, scale it.

"I've always been better at building things than taking credit for them. OpsX is about helping founders who are too busy running the business to fix the business."

At OpsX, Kevan brings the growth marketing and commercial lens — ensuring that operational improvements translate into revenue, not just efficiency.

25+Years Digital
11xRevenue Growth
$10M+Exit Value

The principles behind
every engagement.

These aren't values written for a website. They're the operational beliefs that shape every decision we make — for clients and inside our own business.

01 ——
Implementation over advice

We don't deliver decks and disappear. Every engagement is measured by what actually changes — not what gets recommended.

02 ——
Numbers before narrative

We start with the P&L. Always. The numbers reveal the truth about what's actually happening, faster than any conversation can.

03 ——
Selectivity protects quality

We work with fewer clients than we could. Quality of engagement requires real attention, and attention is finite.

04 ——
Capability that outlasts us

The measure of a good engagement isn't dependency — it's how well the client operates after it ends.

05 ——
Honest about fit

If a business isn't a fit — in scale, readiness, or problem — we say so immediately. Wrong engagements cost everyone.

06 ——
Commercial outcomes only

Freight savings, working capital freed, margin points recovered — these are the measures we hold ourselves to.